Last Updated: June 20, 2026
Introduction
Tendai Plants and Design (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information obtained through our website, products, and services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Full Name
- Email Address
- Phone Number
- Delivery Address
- Billing Information
- Company Name (where applicable)
- Project Requirements and Preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Viewed
- Referral Sources
- Date and Time of Access
How We Use Your Information
We may use your information to:
- Process orders and service requests
- Provide quotations and consultations
- Deliver products and services
- Respond to inquiries and customer support requests
- Improve our website and services
- Communicate important updates regarding orders or projects
- Comply with legal obligations
- Prevent fraud and unauthorized activities
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies help us:
- Remember user preferences
- Analyze website traffic
- Improve website performance
- Enhance browsing experiences
You may disable cookies through your browser settings, though certain features of the website may not function properly.
Information Sharing
We do not sell, rent, or trade personal information to third parties.
We may share information with trusted service providers who assist us in:
- Website hosting
- Payment processing
- Delivery services
- Business operations
These parties are only permitted to use information as necessary to provide their services.
We may also disclose information when required by law or to protect our legal rights.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide products and services
- Fulfill contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of any external sites they visit.
Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Withdraw consent where applicable
- Object to certain processing activities
Requests regarding your personal information may be submitted using the contact information below.
Children’s Privacy
Our website and services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page along with the revised effective date.
We encourage users to review this page periodically.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Tendai Plants and Design
Phone: +254 798 985515
Email: sales@tendaiplants.co.ke
Address: Karen, Nandi Road Off Ngong Road, Nairobi, Kenya