Frequently Asked Questions
General Questions
What does Tendai Plants and Design do?
We specialize in landscaping, exterior design, plant styling, interiorscaping, bespoke pots, plant supply, and garden maintenance for residential and commercial spaces.
Do you handle both residential and commercial projects?
Yes. We work with homes, offices, hotels, retail spaces, institutions, and property developers of all sizes.
Do you offer consultations?
Yes. We provide site visits and consultations to assess your space and recommend the best design and planting solutions.
Services & Design
Can I request custom plant arrangements or designs?
Yes. We offer tailored plant styling, bespoke pots, and customized landscape designs based on your preferences and space.
Do you provide maintenance after installation?
Yes. We offer ongoing maintenance services including pruning, watering schedules, fertilization, pest control, and general upkeep.
Can you redesign an existing garden or space?
Yes. We can revamp, upgrade, or completely redesign existing indoor and outdoor spaces.
Orders & Pricing
How do I get a quotation?
You can contact us directly via phone or email, or request a site visit for an accurate quotation.
Do you have fixed prices for services?
Pricing varies depending on project size, materials, plant selection, and design requirements. Each project is quoted individually.
Do you require a deposit?
Yes. A deposit is required before project commencement, depending on the scope of work.
Shipping & Delivery
Do you deliver plants and products?
Yes. We deliver plants, pots, and related materials within Nairobi and surrounding areas.
How long does delivery take?
Delivery timelines depend on product availability and project size, but most deliveries are completed within a few days after confirmation.
Do you charge for delivery?
Delivery charges may apply depending on distance and order size. These are communicated during order confirmation.
Returns & Refunds
Can I return plants after delivery?
Live plants are not returnable once delivered or installed, except in cases of damage or quality issues reported immediately.
Are custom orders refundable?
No. Custom pots, designs, and installations are non-refundable once production or work has begun.
What if I receive a damaged plant?
We may offer a replacement or solution after verification of the issue.